Winter ’22 Product Release

See how the latest products and features can help you succeed from anywhere.


Transform your business with new digital innovations from the Winter ’22 Product Release.



Elevate sales to drive growth.
  • Pipeline Inspection Enhancements
  • Einstein Conversation Insights Enhancements
  • Territory Planning Enhancements


Impress customers with proactive service, chatbot templates, and pre-scheduled visual sessions.
  • Customer Service Incident Management 
  • Appointment Assistant: Self-Service Scheduling
  • Einstein Bot Enhancements


Supercharge your analytics to power a 1-to-1 marketing experience.
  • 欧冠体育app CDP Enhancements
  • Datorama Reports for Marketing Cloud — Advanced
  • Journey Builder Enhancements for Google Analytics


Grow faster and create deeper customer relationships.
  • Commerce Cloud Enhancements for Insurance, Communications, and Healthcare and Life Sciences
  • 欧冠体育app CDP for B2C Commerce 
  • 欧冠体育app Order Management for B2B

Financial Services

Deliver high-impact customer experiences that build trusted relationships.
  • Digital Process Automation for Financial Services
  • Record Association Builder 
  • Tableau CRM for Financial Services: Insurance Dashboards

Healthcare & Life Sciences

Streamline business processes on a unified platform to personalize experiences.
  • Medication Management
  • Benefits and Eligibility Verification
  • Intelligent Appointment Management Enhancements


Leverage a more powerful account forecasting engine.
  • Enterprise Account Forecasting
  • Rebate Management Enhancements
  • Sales Agreement Enhancements

Consumer Goods

Drive growth and execute with efficiency.
  • Visit Execution Enhancements
  • Consumer Goods Data Model Enhancements

Public Sector

Serve constituents and employees faster.
  • Employee Experience for Public Sector
  • Inspection Management Enhancements


Move faster by streamlining workflows, quoting, and ordering.
  • Industries CPQ Enhancements 
  • Enterprise Sales Management Enhancements
  • Communications Cloud Enhancements


Plan and measure your campaign with rich data and analytics.
  • Advertising Sales Management: Guided Linear Planning
  • Advertising Sales Management: Campaign Analytics and Optimization

Energy & Utilities

Easily schedule field team appointments and emergency work.
  • Utilities Contact Center Console: Field Service Appointment Scheduler

Loyalty Management

Manage member profiles and program rules with ease.
  • Points Escrow Account 
  • Pooled Member Profiles
  • Loyalty Promotions Setup


Engage your supporters and operate more efficiently.
  • Marketing Cloud for Nonprofits 
  • 欧冠体育 Elevate Enhancements 
  • Program Management Enhancements


Help education institutions put students at the center.
  • Admissions Connect Enhancements 
  • Students Success Hub Enhancements


Donate funds and request a match in one step.
  • Matching Gifts

Platform Services

Take customer identity and security to the next level.
  • 欧冠体育app Customer Identity — Plus
  • Security Center Enhancements
  • Einstein Data Detect

Platform Applications

Automate and optimize customer experiences with platform applications.
  • 欧冠体育app Feedback Management: Messaging Integration with Service Cloud 
  • 欧冠体育app Scheduler: Appointment Distribution 
  • Digital Process Automation

Lightning Experience

Build apps that deliver an upgraded user experience.
  • In-App Guidance Enhancements 
  • 欧冠体育app Mobile App Enhancements 
  • Guidance Center Enhancements

Application Development

Achieve improved development agility via low code.
  • 欧冠体育app Functions
  • Dynamic Interactions
  • Mobile Publisher Enhancements


Create actionable and personalized customer experiences.
  • Microsites 
  • Horizontal Digital's CMS Sync for Marketing Cloud 
  • 欧冠体育app CMS Enhancements


Boost sales team productivity with centralized business processes.
  • Quip Enhancements for Slack 
  • Template Library Enhancements 
  • Spreadsheet Formula Enhancements


Skill up and connect from anywhere.
  • Trailblazer Community Enhancements 
  • Trailhead GO Enhancements 
  • Content Permissions


Connect data from any system faster.
  • MuleSoft Composer Connectors Enhancements 
  • MuleSoft Anypoint Connectors 
  • MuleSoft Accelerators


Discover data patterns for better business decision-making.
  • SQL Querying for Tableau CRM 
  • Two New Tableau CRM Output Connectors 
  • Leverage Einstein Discovery in Tableau Prep

Customer Success

Accelerate time to value on 欧冠体育app, your way.
  • Expert Security Guidance 
  • Help Portal Enhancements 
  • Guidance Center Enhancements

See our previous releases for more Customer 360 product information and helpful resources.


Check out the Winter ’22 resources for detailed release notes, learning trail, and more.




Release in a box


Release Notes


Ready to learn more about the Winter ’22 Release?

Register for Release Readiness Live.