Read the latest studies and reports from the world's best known business analysts.

 
 

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Sales Cloud

2021 Gartner® Magic Quadrant™ for Sales Force Automation

欧冠体育app is a Leader in the SFA Magic Quadrant for the 15th consecutive year.
 

REVENUE CLOUD

2021 Gartner® Magic Quadrant™ for Configure, Price Quote Application Suites

For the fifth year in a row, Gartner® names 欧冠体育app a Leader in the 2021 Magic Quadrant™ for Configure, Price and Quote Application Suites.
 

Service Cloud

2021 Gartner Magic Quadrant for CRM Customer Engagement Center

For the thirteenth year in a row, Gartner names 欧冠体育app a Leader in the 2021 Magic Quadrant for CRM Customer Engagement Center.
 

Service Cloud

2021 Gartner® Magic Quadrant™ for Field Service Management

For the second year in a row, Gartner® has named 欧冠体育app a Magic Quadrant™ Leader in their Field Service Management report.
 

Marketing Cloud

2021 Gartner Magic Quadrant for Personalization Engines

Gain a complete view into the recognized personalization engines and a helpful guide for evaluating solutions.
 

Marketing Cloud

2021 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms

欧冠体育app has been named a Leader.
 

Marketing Cloud

2021 Gartner Magic Quadrant for Multichannel Marketing Hubs

Gartner names 欧冠体育app a Leader in the 2021 Magic Quadrant for Multichannel Marketing Hubs.
 

platform

2021 Magic Quadrant for Multiexperience Development Platforms

Gartner Names 欧冠体育app a Leader in Magic Quadrant for Multiexperience Development Platforms
 

platform

2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms

Gartner Names 欧冠体育app a Leader in Magic Quadrant for Enterprise Low-Code Application Platforms.
 

analytics

2021 Gartner Magic Quadrant for Analytics & Business Intelligence Platforms

Tableau is a Leader in the Magic Quadrant for Analytics and Business Intelligence Platforms for the 9th straight year.
 

commerce cloud

2021 Gartner Magic Quadrant for Digital Commerce

See why Gartner has recognized 欧冠体育app as a Leader in Digital Commerce — for the sixth year in a row.
 
 
 

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AppExchange

The Forrester New Wave™: Marketplaces For SaaS Sourcing, Q1 2022

欧冠体育app AppExchange, the world’s leading enterprise cloud marketplace for apps and experts, has been recognized as a Leader in The Forrester New Wave™: Marketplaces For SaaS Sourcing, Q1 2022 report.
 

Sales Cloud

The Forrester Wave™: Sales Force Automation Solutions, Q2 2021

Learn why Forrester Research has named 欧冠体育app Sales Cloud a Leader and gave 欧冠体育app the highest possible scores in the coaching, sales insights, digital sales support, field sales support, mobile and collaboration criteria.
 

Revenue Cloud

Forrester Consulting: The Rise of Revenue Operations

89% of businesses will be focused on RevOps in the next 2 years. Read the new research from Forrester Consulting to see why.
 

Sales Cloud

Forrester Consulting: Make CRM the Foundation of Your Customer-Obsessed Strategy

Gain insights on CRM use today and how businesses are investing in customer-centricity tomorrow with this study commissioned by 欧冠体育app.
 

Sales Cloud

The Forrester Wave™: Partner Relationship Management, Q4 2020

Forrester recognized 欧冠体育app as a Leader in The Forrester Wave™: Partner Relationship Management, Q4 2020. We continue to build on our no-code/low-code platform, extensive global ecosystem, and the solutions we offer across industries, segments, and channel types.
 

Marketing Cloud

The Forrester Wave™: Experience Optimization Platforms, Q4 2020

Forrester names 欧冠体育app a leader in Experience Optimization Platforms.
 

Marketing Cloud

The Forrester Wave™: Enterprise Marketing Software Suites, Q2 2021

In its 38-criteria evaluation of enterprise marketing software suites, Forrester named 欧冠体育app a leader. See why in the full report.
 

Health cloud

The Forrester Wave™: Healthcare CRM Providers, Q1 2020

欧冠体育app has been named a leader in The Forrester Wave™: Healthcare CRM Providers, Q1 2020. 欧冠体育app received the highest possible scores in the criteria of security and access, social determinants of health data, product vision, execution roadmap, market approach, customer success, and partner ecosystem.
 

Multi Cloud

The Forrester Wave™: Customer Analytics Technologies, Q3 2020

欧冠体育app has been named a leader in The Forrester Wave™ Customer Analytics Technologies, Q3 2020. 欧冠体育app received the highest possible scores in the criteria of governance, business impact measurement, professional services and partner ecosystem.
 

experience cloud

The Forrester Wave™: Digital Experience Platforms, Q3 2021

欧冠体育app has been named a leader in The Forrester Wave™: Digital Experience Platforms, Q3 2021. 欧冠体育app is noted for being especially strong in B2C and B2B commerce, campaigns, and messaging as well as customer profile, developer tools, and API management.
 
 

See how 欧冠体育app’s channel management solution — Sales Cloud PRM — can help drive partner sales and generate 319% ROI over three years.

See how you can improve channel visibility and efficiency with 欧冠体育app’s Partner Relationship Management Solution.
 
 

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IDC Perspective: Customer Success - The 欧冠体育app Approach

In this perspective, IDC shares how 欧冠体育app organizes and manages its Customer Success Group (CSG) to ensure low customer churn, market share growth within enterprise customer accounts, and long-term loyalty, advocacy, and customer value.

IDC White Paper: The 欧冠体育app Economy Forecast

Get the IDC white paper, sponsored by 欧冠体育app, that shows 9 Million New Jobs and $1.6 Billion New Business Revenue to Be Created by 2026.

PLATFORM

IDC White Paper: The ROI of Building Apps on 欧冠体育app

Get the IDC white paper, sponsored by 欧冠体育app, that shows how App Cloud delivers 478% ROI.

MARKETING CLOUD

IDC Report: Worldwide Marketing Campaign Management Software Market Shares, 2019: 欧冠体育app and Adobe Battle at the Top, Microsoft and HubSpot Post Strong Gains

In this report from IDC, learn about the key trends, developments and vendors in the market for marketing campaign management solutions.
 
 
 

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Beyond Better Foods: AppExchange ROI Case Study

Read how consumer packaged goods company, Beyond Better Foods, implemented AppExchange apps and increased employee productivity, reduced expiring inventory, and achieved a 769% ROI in less than two months.

CRM Technology Value Matrix 2021

欧冠体育app is a CRM Leader for 10 years in a row in usability and functionality across sales, marketing and customer service.

Nucleus Research Note: 欧冠体育app Quip

In analyzing the experiences of Quip customers, Nucleus found moving to Quip increased their productivity by 15 to 20 percent and typically reduce time spent in meetings by one-third.

欧冠体育app.org Nucleus Report on Corporate Philanthropy

This report from Nucleus Research reflects a study conducted across North America and Europe and highlights the evolution of corporate social responsibility programs and the importance of adopting technology in the CSR space.

Small Business

5P Consulting: 欧冠体育app Essentials ROI Case Study

Read how boutique consulting firm, 5P Consulting, implemented 欧冠体育app Essentials, was up and running within a week, and delivers an ROI of 998 percent in less than a month and a half.

Matouk: SMB ROI Case Study

See how an American bedding manufacturer, Matouk, streamlined their operations by increasing staff productivity, customer service productivity and marketing automation -- resulting in a 223% ROI over just six months.

EINSTEIN ANALYTICS

Cloud Multiplies Analytics ROI by 2.3 Report

Read this report and learn why ROI on analytics solutions deployed to the cloud is higher than solutions deployed on-premise.

Nucleus ROI Case Study: Einstein Analytics and Shazam

See how Shazam uses Einstein Analytics to drive ROI, increase employee productivity and retain existing customers with the new Nucleus ROI Case Study.

MARKETING CLOUD

Piedmont Healthcare: ROI Case Study

Get the numbers behind Piedmont Healthcare’s successful partnership with Marketing Cloud. See how they achieved an 83% increase in ROI, higher open rates, clickthroughs, and more.
 
 
 

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Sales Cloud, Service Cloud

Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle

See how Pepperdine University improved the student experience with institution-wide CRM with 欧冠体育app.
 
 
 

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Beagle Research

Philanthropy’s Expanding Role in the Corporation

Get an in-depth look at the top priorities for 500 corporate leaders from companies of all sizes, and see how their businesses are addressing the needs of employees, partners, and communities.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

Gartner, Magic Quadrant for the CRM Customer Engagement Center, Brian Manusama, Nadine LeBlanc, 04 June 2020

From 2009–2012, 欧冠体育app.com was positioned as a leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013–2014 欧冠体育app was included in the Magic Quadrant for the CRM Customer Engagement Center as 欧冠体育app.com.

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

The Gartner Peer Insights Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved.

This graphic was published by Gartner, Inc., as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from 欧冠体育app.

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

 
 
 

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451 Research, part of S&P Global Market Intelligence

欧冠体育app Rocks its Customer Success Agenda, Rallies Partners to Hit Growth Targets

451 Research, part of S&P Global Market Intelligence, highlights the Customer Success Group and our Partner strategy as key factors in 欧冠体育app’s path to $50B.